Terms of Service
Hood Cleaning Toronto is the commercial kitchen exhaust cleaning service these terms govern, and every job it takes on runs on a written quote. They cover what the service does and does not include, when a quoted number becomes a firm price, how bookings move, and what the documents at the end of a job actually prove. This page also carries the website disclaimer: what the guides published on hoodcleaningtoronto.ca are for, and what they are not. Everything here is written to be read once and understood, because terms nobody reads protect nobody.
Website disclaimer: general guidance, not fire code advice
The information on this website is general guidance about commercial kitchen exhaust cleaning. It is not fire code advice for your specific kitchen.
The guides on this site explain the NFPA 96 cleaning intervals, the role of the Ontario Fire Code, and what inspectors and insurers look for, accurately and in plain language. What no web page can do is assess your kitchen. Which interval your cooking volume owes, whether your duct run is accessible, and what an inspector will require of your building are questions answered by looking at the system, not by reading about systems in general.
For decisions about your own compliance, rely on the authority having jurisdiction, which in the City of Toronto is Toronto Fire Services, on your insurer, and on an assessment of the actual kitchen. The regulations guide exists to make those conversations easier, not to replace them.
Hood Cleaning Toronto references the published NFPA 96 standard as the technical baseline for its work and on its certificates. It is not affiliated with, endorsed by, or certified by the National Fire Protection Association, which publishes standards and certifies no cleaning companies.
Quotes are estimates until the kitchen is seen
A quote issued from a phone call or a form submission is a good-faith estimate based on what was described, and it becomes a firm price after a site walk-through confirms the scope.
Most kitchens are quoted accurately from a description, which is why the published anchors exist: from $385 per visit for a single-hood kitchen up to ten feet and from $725 for multi-hood kitchens, with the full breakdown in the cost guide. But a description cannot see a duct run with no access panels, a fan that cannot be safely lifted, or a system left years past its interval. Where conditions on site differ materially from what was described, the difference is raised with you before extra work happens, and nothing is added to an invoice after the fact.
| Estimate vs firm price | Written estimate | Firm price |
|---|---|---|
| Based on | What was described by phone or form | The kitchen as actually seen on site |
| Can it change? | Yes, if site conditions differ materially | No, except work you approve in writing |
| When you get it | Within one business day of the enquiry | After the walk-through confirms scope |
The scope of any visit is what the written quote says it is. Services not listed on the quote have not been priced and are not performed without your approval. Hood Cleaning Toronto cleans commercial kitchen exhaust systems and related kitchen surfaces; it does not pump grease traps, repair ducts or fans, install hoods, or service residential kitchens. Defects found during a cleaning, such as damaged duct or a failing fan, are reported to you for a qualified trade to repair.
Bookings, access, and cancellation
Visits are scheduled around your service hours, and moving a booking with reasonable notice costs nothing.
Work is scheduled overnight, early morning, or between services so the kitchen does not lose a shift. A confirmed booking assumes the site is workable at the agreed time: the cook line shut down and cold, someone able to let the crew in, and safe access to any rooftop equipment in the quoted scope arranged in advance, including landlord permission where a building requires it.
Kitchens run on surprises, so a rescheduled date with reasonable notice is treated as normal. A wasted attendance is different: where a crew arrives as agreed and cannot start because the building is locked, the line is still hot, or roof access was never arranged, that visit may be charged. The crew does not work in unsafe conditions, and judgement on site rests with the crew.
Every completed visit ends with before-and-after photos of each cleaned surface and a signed certificate of performance referencing the published NFPA 96 standard, with proof of WSIB clearance and liability insurance supplied before work begins. Any surface that could not be safely reached is recorded as not accessible rather than claimed as cleaned, because a certificate is only worth what it can prove when read carefully later.
These terms are governed by the laws of Ontario and the federal laws of Canada that apply in it. If any part is found unenforceable, the rest continues to apply. The version published here when your quote is issued is the version that governs that work. How your information is handled is covered separately in the privacy policy, and questions go to the contact page or 647-931-1260.
Terms of service: frequently asked questions
The clauses operators actually ask about.
Is the information on this website fire code advice for my kitchen?
No. The guides on hoodcleaningtoronto.ca are accurate general guidance about NFPA 96, the Ontario Fire Code, and exhaust cleaning practice, but they cannot assess a specific kitchen. Decisions about your own compliance belong with Toronto Fire Services as the authority having jurisdiction, your insurer, and an on-site assessment of your actual system.
Is a quote from Hood Cleaning Toronto a final price?
A quote from a call or form submission is an estimate based on what was described, and it becomes firm once a site walk-through confirms the scope. If conditions on site differ from the description, for example a longer canopy or a system years overdue, the difference is discussed with you before any extra work happens. The invoice matches the agreed scope.
Can I cancel or reschedule a booked visit?
Yes, with reasonable notice and at no charge; the visit moves to the next workable window. The exception is a wasted attendance, where the crew arrives as agreed and cannot start because the building is locked, the cook line is still hot, or arranged roof access falls through. That attendance may be charged, which is why access gets confirmed at booking.
Is Hood Cleaning Toronto affiliated with the National Fire Protection Association?
No. Hood Cleaning Toronto references the published NFPA 96 standard in its work and on its certificates, and it is not affiliated with, endorsed by, or certified by the NFPA. No hood cleaning company can be, because the NFPA publishes standards and does not certify contractors. Any company claiming otherwise is describing a credential that does not exist.
Which law governs these terms?
The laws of the Province of Ontario and the federal laws of Canada applicable in Ontario. If any provision is found unenforceable, the remainder stays in force, and the version of these terms published on the date a quote is issued is the version that applies to that work. Updates to this page apply to quotes issued after the update.