Privacy Policy
Hood Cleaning Toronto is the commercial kitchen exhaust cleaning service behind hoodcleaningtoronto.ca, and it collects personal information for exactly one purpose: answering your enquiry, quoting your kitchen, and doing the work you book. This privacy policy explains in plain English what hoodcleaningtoronto.ca collects, where it goes, how phone calls to 647-931-1260 are handled, and how to ask for your record to be corrected or removed. Nothing you send through this website is sold, rented, or handed to anyone building a marketing list.
What information does this website collect?
The quote form collects the five things you type and one thing the page adds: your name, phone, email, business or kitchen name, your message, and the address of the page the form was sent from.
Each field has a job. Your name and business name tie the enquiry to the right kitchen. Your phone number and email address are the two ways a written quote can travel back to you, and most quotes need one short clarifying question first. The message is where the pricing detail lives: hood count, cooking type, roof access, the things that decide whether a kitchen prices from $385 as a single-hood visit or from $725 as a multi-hood job. More than 200 kitchens have sent this form since 2022, and this policy describes exactly what happened to every one of those submissions.
The page address is added automatically so Hood Cleaning Toronto can tell which page of this site produced the enquiry. That is measurement of the website, not of you. It is a URL stored against your enquiry, and it is never used to build a profile.
The form also carries a hidden field that people never see or fill in. Spam software fills it in reliably, and any submission with a value there is discarded. It exists to keep robots out and holds nothing about you.
No page on this site asks for payment details. If a page ever appears to request a card number, a bank account, or a password, do not enter anything and call 647-931-1260 so it can be investigated.
Where does a form submission go?
A submitted form travels through a small server-side function on this site into GoHighLevel, the customer relationship management system Hood Cleaning Toronto uses to manage enquiries and jobs.
In GoHighLevel your submission becomes a contact record and a follow-up task for a person. If your kitchen becomes a customer, the same record is where quotes, bookings, photo reports, and certificates for that kitchen are kept over time, which is how a copy of last year's certificate can be found when a facilities manager or an insurer asks for one.
GoHighLevel processes that information on Hood Cleaning Toronto's behalf and for no other purpose. The only other parties involved are the hosting infrastructure that serves these pages, which sees the ordinary technical data any web server sees, and the email and text systems used to send your quote back. Information is disclosed beyond that only where Canadian law, a court order, or a regulator requires it.
How are phone calls to 647-931-1260 handled?
647-931-1260 is a tracked business line, so basic call details are logged to measure which pages of this website generate calls.
Call tracking means the system records that a call happened, the number it came from, and when. Those details, along with notes taken during the conversation, may be saved to the same customer record as a form submission, so whoever follows up knows what was already discussed. The purpose is continuity and measurement, not surveillance, and the data is not shared outside the systems described on this page.
Do not send payment card details by text message to this number or by email. Payment arrangements are made directly when a job is booked.
Cookies, analytics, and advertising pixels
This website runs no advertising pixels and no retargeting scripts, and it does not follow you to other websites.
These pages are static HTML with a small amount of JavaScript that runs the quote form and the navigation. There is no Meta pixel, no ad-network tag, and no third-party script assembling an advertising profile from your visit. Two infrastructure providers sit under this website: pages are served by Netlify, whose Netlify Functions layer relays the quote form, and submissions land in GoHighLevel, the customer system where quotes are prepared. Both see standard technical request data, such as an IP address and browser type, in order to deliver pages and block abuse. That is infrastructure, not marketing.
If a basic analytics tool is ever added to understand page traffic, this policy will be updated before it goes live. You can block or clear cookies in your browser at any time and every page here keeps working.
Your rights: access, correction, and removal
You can ask what is held about you, ask for it to be corrected, and ask for it to be deleted.
The Personal Information Protection and Electronic Documents Act, PIPEDA, is the Canadian privacy law that applies to a business like this one, overseen by the Office of the Privacy Commissioner of Canada. It gives you the right to know what personal information a business holds about you, why it was collected, and to have it corrected or removed. To make any of those requests, call 647-931-1260 or send a note through the contact page naming the phone number or email address to search for, so the right record is found. Requests are answered within a reasonable time.
Records are kept only as long as there is a real business reason. An enquiry that never becomes a job goes stale and gets cleared; a customer record persists because certificates, photo reports, and invoices have to be producible later, and Canadian record-keeping rules apply to invoices regardless of preference. Where something must be retained, you will be told what and why. Terms covering the work itself live on the terms of service page, and every page on this site is listed on the sitemap.
Privacy at Hood Cleaning Toronto: frequently asked questions
The questions worth answering before you fill in a form.
What personal information does the Hood Cleaning Toronto quote form collect?
Five typed fields and one automatic one: your name, phone number, email address, business or kitchen name, your message, and the address of the page you submitted from. The page address exists to measure which pages of the website generate enquiries. Nothing else is collected, and the form never asks for payment details.
Where does my information go after I submit the form?
Into GoHighLevel, the customer relationship management system Hood Cleaning Toronto uses to manage enquiries, quotes, and completed jobs. Your submission becomes a contact record and a task for a person to answer. GoHighLevel processes the information only to provide that service, and no third party receives it for marketing.
Are calls to 647-931-1260 tracked?
Yes, at the level of call details. The line logs that a call happened, the number it came from, and when, so Hood Cleaning Toronto can tell which pages of this website produce calls. Notes from the conversation may be saved to your customer record so follow-up makes sense. The data stays within the systems described in this policy.
Does hoodcleaningtoronto.ca use advertising pixels or tracking cookies?
No. This site runs no advertising or retargeting pixels and sets no tracking cookies of its own. The hosting layer sees ordinary technical request data to serve pages and block abuse, and that is all. If an analytics tool is ever added, this policy will say so before it goes live.
How do I get my information corrected or deleted?
Call 647-931-1260 or send a request through the contact form, naming the phone number or email address to search for. Correction or deletion is carried out unless a legal or accounting rule requires a record, such as an invoice, to be kept, and in that case you will be told exactly what is retained and why.